Items are despatched within 1 working day.
- 1st Class Royal Mail £3.95. Delivery within 1-3 working days.
- 2nd Class Royal Mail £2.95. Delivery within 3-5 working days.
- 48hr Courier UK Mainland Delivery £6.95. Delivery within 2 working days (Monday to Friday).
- Orders Over £40...Free Delivery (UK Orders Only). Delivery within 1-3 working days.
- European Postage £8.00. Delivery within 5-7 working days (size and weight limits may apply, see below).
- Worldwide (all other countries) £10.00. Delivery within 5-10 working days (size and weight limits may apply, see below).
These shipping options will apply to all items unless specifically stated in the product description. Some wholesale packs have a 7-10 day delivery - please refer to the product description to check this.
European and other International postage is limited by Royal Mails size and weight limits on 'Airmail Packets'. If the items are too heavy or bulky to send overseas we will contact you to discuss any possible options. Some items cannot be posted overseas.
If your item does not arrive when expected, please contact us via the 'contact us page.
Standard Returns Policy
- Return for refund within: 30 days
- Return for replacement within: 1 year
This is our Standard Returns Policy. Unless another returns policy is indicated, products sold by Blue Frog Toys Ltd are covered by this Standard Returns Policy. Standard Returns Policy means:
a) that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item minus the original shipping fee. Please send items back in a reasonable, re-saleable condition, un-used and with the original packaging. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
b) customer can return the faulty item for a replacement of the same product within one year of the date you received the item.
This returns policy does not affect your statutory rights.
- Blue Frog Toys Ltd
- 54 Tanners Drive
- Milton Keynes
- MK14 5BN.
Please include with all returns:
Name, address, a reason for return and a copy of your invoice.
Please send your items Royal Mail 1st class post and obtain a receipt from your Post Office.
Your Statutory Rights
At Blue Frog Toys Ltd we want you to be satisfied with every purchase. Occasionally though, you may want to return items to us, whether it is due to a defective product or because it simply does not meet your expectations. That's why under our Standard Returns Policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The return shipping costs are at the cost of Consumer. Items returned must be in reasonable condition. Returned items will not be accepted if they are damaged. Refunds will be processed as soon as the returned goods are received.
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/.